Customer success advisory · Cape Town
We help SaaS founders and CS leaders stop revenue leaking from the customers they already have, and grow it.
Results we have delivered
105%
Net Revenue Retention
from 86%
43 days
Average onboarding time
from 196
≈ 2×
Monthly transaction volume
The problem
As companies grow, customer journeys, teams, processes and systems tend to evolve reactively.
We help leaders step back, understand what's actually happening, and design the operating model Customer Success needs next.
R10m of ARR, one year on
R9.8m
NRR 98% · Shrinking
Fix the leak before you pour more in.
Illustrative model: 100 customers at R100k each, starting from the median smaller SaaS business (10% lost, 8% won back; SaaS Capital, 2025).
What makes this different
Kent & Co is led by an operator who has run customer success from the inside: built the teams, owned the number and answered for it to the CEO. It started in corporate finance, so every recommendation comes priced. You leave with decisions made and a system running, not a report.
Built by an operator
Founder, Kent & Co · Customer success · Operations · Finance
Mitchell started in corporate finance, then spent the years since running customer success from the inside. He looks at retention the way a CFO does: what it costs, what it earns, and what has to change in the operation to move it.
Work with Kent & Co
Whether you're establishing your first CS function, improving an existing team or developing your own practice, there are a few ways we can work together.
Start with a conversation
Tell me about your business, your customers and the challenges you're facing. We'll explore where you need help and whether Kent & Co is the right fit.
No obligation. No hard sell.
One problem. A fresh perspective. A clear next step.
R1,50090 minutes
Bring a specific challenge involving retention, churn, customer outcomes, operating models, KPIs or team effectiveness. We'll work through the problem and identify the decisions that matter.
What you get:
Understand where your Customer Success function stands — and what needs to change next.
R5,000Fixed fee
A structured review of your current approach to customer outcomes, lifecycle management, operations, data and commercial performance.
What you get:
Designed for founders and CS leaders who need clarity before investing in change.
Make better Customer Success decisions with an experienced operator in your corner.
From R6,000per month
Ongoing one-to-one advisory for founders and CS leaders who want to strengthen their strategy, improve their operating model and connect customer progress to commercial performance.
What you get:
Monthly advisory is scoped to your needs, with no implementation agency or outsourced CS team attached.
All prices are introductory launch prices in South African rand, with no VAT added. Scope and availability are confirmed before any engagement. Paid sessions need 24 hours' notice to cancel or reschedule; see the booking terms.
Get in touch
One problem, understood, is enough to start. We'll reply within two working days.
No long brief needed. Tell us what's happening and we'll take it from there.
Fill out the form and we'll get back to you.